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Using Encouragement To Drive Success In The Contact Center
My name is Myranda Butcher, and I am a Program Results Coach at Incept. My primary role is to coach and develop the skills of our employees, and I approach every “session” with a positive and...
View ArticleOutside Of The Office: Teaching English In South Korea
At every company, every once in a while, we are able to find an employee who is truly unique. Timothy Serafino is an Incept Conversational Marketing™ Expert (CME) who is getting ready to embark on an...
View ArticleTake a Look at the Positions Available at Incept
Incept is a conversational marketing firm, located in Canton, Ohio, that specializes in creating productive conversations that drive meaningful results. Our relentless focus on building a company...
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The Do’s and Don’ts of Twitter for Small Businesses
Twitter is a marvelous social network for a few reasons in particular. I used to hate how limited I felt by Twitter’s 140-character restriction per post, but I’ve learned to really love the fact that...
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The Difference Between Social Networking vs. Social Media
I am an adherent admirer of the way people (especially talented writers and authors) are able conjure and carry elaborate imagery throughout their writing. This is especially true when I am reading a...
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Avoid Fighting With Customers
When working in customer service, one of the dreaded moments of the day is when you answer the phone and a screaming customer is on the other end of the line. Great, you think. How did I get so lucky...
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The Sticky Sweet Rewards of Social Media Marketing Efforts
As much as a health aficionado as I claim (and struggle) to be, I do rather enjoy the cold, bubbly, and crisp taste of a can of soda pop on a blistering summer day. Especially Mountain Dew. To my...
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Contact Center Management Hiring Pitfalls
Incept has been fortunate to continue growing over the past several years and adding not only to our team of Conversational Marketing™ Experts (CME), but also to the supporting management staff. As we...
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Customer Service Tips: Dealing With Escalations
This blog comes to us from Incept Saves Coach Jordan Roman. Hello, my name is Jordan Roman. I call for Incept‘s Blood Bank division (Incept Saves) and have been doing so for about eight months now. The...
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What Makes Incept’s Performance Management So Different?
Incept employs a process that we have yet to see replicated in any other organization and believe it to be one of the most significant differentiators in why our business is successful. Below you will...
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